Training for Dental Office Managers from Debbie Castagna & Virginia Moore


The Practice Administrator as "Chief Operations Officer" Program

The 21st century Practice Administrator is very different from the 20th century Office Manager...

The challenges of running a successful dental practice become more time-consuming and complex each year. Human resources, endless new governmental regulations, hiring,training, project management, marketing, patient needs – just to name a few – all come with the 21st century dentist's territory.

But what happens when a dentist is being pulled in so many directions they simply don't have the time, energy or inclination to handle it all?

As one dentist recently told us, "I feel like I've reached a stalemate with what I can do… and I'm getting angrier. I need an Office Manager, an amazing Office Manager." The good news for this doctor, and for you, is that "amazing" is possible.

However… most highly effective Practice Administrators aren't born that way. Remember, a staff member may have years' of experience but not necessarily the skills and leadership ability it takes to be a successful "Chief Operations Officer". The right person to manage your practice will likely require serious training and mentorship to help you move your practice forward, and to relieve you of the often overwhelming responsibilities you face on a day-to-day basis.

There is a common thread amongst the Practice Administrators we have spoken to as well. They want clarity regarding your expectations, they want their role to be understood and respected by the team. They also want to be confident in their skills, to effectively do their job and to have the satisfaction of knowing you support them.

The 21st century Practice Administrator is a very different person from the 20th century Office Manager. Why wouldn't they be? The responsibilities of running a practice today have increased exponentially, and dentists need help – 'amazing' help! The Practice Administrator as "Chief Operations Officer" Program.

HERE'S HOW IT WORKS:
  1. Discovery: Does your Practice Administrator need issue-specific coaching or full immersion that may include job description development, management and leadership coaching, annual planning skills, and hiring and training know-how? We can help you make that determination. Your specific practice situation determines the recommended…

  2. Training Plan: Your training plan may consist of a few hours on the phone working through your practice issues. If full immersion is needed, a professional analysis of your practice will be conducted on-site in your office. Systems, staffing, numbers (production and profitability), communication skills are all evaluated, allowing for a clear, well-defined approach for working with your practice and Practice Administrator. Once the Training Plan has been determined, it's time to move on to…

  3. Implementation: We promise to provide your practice with the training and resources necessary to get results. Implementation methods vary and may include telephone coaching, on-site meetings, email and The Practice Source training products. We have a primary objective—to propel you toward an outcome of…

  4. An exceptionally trained and confident Practice Administrator who will allow you to do more of the things you love to do.
TESTIMONIALS

Debbie and Virginia's style and business acumen are something I certainly want to emulate. e tools I have received from attending courses have added to my clinic's bottom line. Hats off to them for putting together great programs!" Melanie Duncan, AADOM Office Manager of the Year

Virginia and Debbie are an invaluable resource to me as the Business Manager of a busy periodontal practice. When I started, I had no previous dental experience. ey helped me to understand the unique management techniques necessary to operate a dental practice. Having their knowledge and support just a phone call away was a major reason I have succeeded in dental management. I cannot recommend working with them highly enough. Marie Sherman, Business Manager

Packages start as low as $1200 and are completely customizable for your practice. Contact us today for more information!

BIOGRAPHY

Known for their business acumen and results-oriented focus, Virginia Moore and Debbie Castagna know how to get to the root of a problem (fast!). Virginia and  Debbie have proven time and time again, to consulting clients across the country, that running a successful dental practice does not have to be so tough! Utilizing proven methods and an enjoyable and entertaining learning style, their aim is to educate and provoke actions that achieve positive results.

Moore and Castagna have appeared in Dentistry Today's list of Leaders in Consulting every year since 2005, and regularly speak to audiences worldwide. They haveco-authored 9 books on practice management topics, produce a popular e-newsletter, "Exactly!", and are Past Presidents of the prestigious Academy of Dental Management Consultants.