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Our Popular, Frequently Requested Programs
(Click on individual course titles to download a 75-100 word synopsis, or click on the "Speaker Packet" link in the main navigation bar.)
FREE ARTICLE for your publication! We would be happy to provide an article for your convention or meeting publication in advance of our speaking engagement to support our topic, and to provide added value to your members. Please just ask!
The Doctor as CEO: Plan Your Way to Success and Profitability
To practice dentistry, one must have a dental license to ensure the well-being of the patient; however, most dentists do not get a business degree to ensure the well-being of their practice. The Doctor as CEO focuses on putting the doctor in the driver's seat of his or her practice. In this program, Debbie and Virginia, discuss the topics many dentists prefer not to think about: business plans, cash flow management, budgets, and goals. Learn proven strategies that result in higher profitability and peace of mind!
Come and learn:
- How your overhead "stacks up" against industry standards.
- How to diagnose practice "potential" so that your goals make sense.
- That a new way of looking at your numbers can set you free!
Virginia and Debbie's passion for helping doctors increase their bottom line projects to audiences of all sizes; thus, motivating the doctors to see their own business in a new light, which results in financial gain. Full or Half day.
The Dentist as Business Person: The Top 5 Hassles and How to Beat Them Once and For All!
Most dentists are 100% comfortable at chairside, but they lose sleep over what to do about their numbers, how to motivate their team to peak performance, diffusing staff conflicts, holding employees accountable, and other non-clinical "hassles", because they lack the confidence and know-how to handle these situations.
Learn how to turn the Top 5 Hassles into opportunities to improve and grow your business – and get better sleep TONIGHT!
- Knowing your numbers -- and using them to realize the full potential of the practice.
- Hiring the best staff – how to find the right people and bring out their best.
- Doing performance appraisals – how a few minutes of feedback will result in a more productive employee.
- Giving salary reviews – using as an occasion to motivate and get staff excited about their future with your practice.
- Taking the drama out of tough team situations – and coming out a hero!
Full or Half day.
Move Your Team from "Bored" to Valued "Board" Members!
Running a dental practice has never been so challenging. Financial stressors. Governmental regulations. Technology. Patient Expectations. The days when a dentist could manage a practice alone are history. In this content-rich seminar with a fresh perspective on running a 21st century practice, Virginia Moore and Debbie Castagna tackle high level business expectations and leave you with solid how-to's on topics such as:
- The Purpose Process® – the necessary component to getting consistent performance and results.
- The Top 7 Numbers to Track and Why – It's true that what gets measured gets done!
- The Emerging Role of the Practice Administrator – be prepared to throw out the old notion of an "Office Manager".
- Transitions Happen – associates, new partners, retirement, staff resignations; how to make these natural occurrences smooth.
- The "Drama-Free Zone" – commit to being courageous, clear and decisive—see the Purpose Process® in action!
Virginia and Debbie have the ability to move their audiences from a task-oriented, "get the job done" approach to one that is business and patient-oriented. Just what a dentist wants from a Board! Full or Half day.
Rejuvenate Your Practice... It's Easier Than You Think!
Are you ready to break through the plateau, shake off the stale approaches, and hone what works well? Rejuvenating your practice can be an exciting time, especially when there is involvement from the entire team. Debbie and Virginia will lead you in:
--The 5 things EVERYONE wants from their job. --Staff meetings that are productive, solution-oriented and FUN. --Handling scheduling challenges with EASE. This dynamic presentation will re-charge your batteries! Virginia and Debbie's ability to put forth a "call to action" will allow participants to begin rejuvenating the practice immediately. Full or Half Day.
How to Assemble a Winning Team: Find and Retain Top Office Teams
Hiring the wrong person can cost thousands, and lead to decreased morale and motivation. Do you have a clear-cut plan for finding, training and retaining just the right person for your practice need? In this informative session, dentists and office managers will learn the seven steps to effective hiring, from visualizing the person you want to actually making the job offer. Leave with a clear-cut plan, including a training process that actually works, and assemble your winning team! Full or Half Day.
"Perfect" Payment Arrangements: Profit-Driven and Patient-Pleasing Guidelines to Ensure a Successful Outcome
Learn proven techniques to increase profitability and enhance patient relationships. This seminar will help you: --Develop credit guidelines that reflect your practice philosophy --Expand your negotiation skills for comfortable and open discussions with your patients. --Reduce liability. --Demonstrate to your staff how everyone helps to make this system successful. This dynamic presentation will keep you on the edge of your seat while you learn proven techniques that strengthen patient relationships and assure you are paid for your services. The lively approach of Debbie Castagna and Virginia Moore will vividly demonstrate what it takes to achieve a win/win outcome in your payment arrangements. Half Day.
The Comprehensive New Patient Experience: From "Thank you for calling", to "When can we start?"
In this informative session, practitioners will learn to provide the new patient with an exceptional experience. By attending this session, participants will learn: --How to delight the patient with the initial phone contact. --Approaches to unlock the complexities of getting to know the patient. --The vital role of the auxiliary. --Various aspects of the examination leading the patient to say "yes" to recommended treatment. Debbie Castagna and Virginia Moore will teach you how an examination can soar to new heights! Full or Half Day.
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