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E-Book 1: Take Control of Your Overhead
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Take Control of Your Overhead – in 7 Easy Steps: Follow a simple, 7-step process and never again wonder, “where does it all go?”
Table of Contents
"I'm a doctor, not a business manager. Help!"
As a doctor or practice manager, do you ever worry that your practice overhead is out of control? Do you wonder if you’re spending money in the right place, at the right time, on the right things? Would you like to put more effective processes and procedures in place to eliminate re-inventing the wheel? (more...)
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E-Book 2: How to Assemble A Winning Team
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How to Assemble a Winning Team: The Resource Guide for Finding and Retaining Top Office Teams
Table of Contents
Sometimes you just get lucky. Standing behind your desk is Florence (or Lawrence!) Nightingale… a shining combination of professionalism, kindness, and efficiency; a creative go-getter, a communicator par-excellence. “Wow, you think to yourself, I need to hire that person today!” (more...)
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E-Book 3: Solution Forms Kit - The Complete Book of Dental Forms
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Manual with CD: The Solution Forms Kit – The Complete Book of Dental Forms, with 32 Must-Have Forms, Checklists and Letters to Deal with the Most Common Practice Needs
Table of Contents
The Solution Forms Kit contains frequently used forms, letters, checklists, templates, and other materials. These organizational aids allow staff members to easily “fill in the blanks” to save time and keep communications professional and consistent. (more...)
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E-Book 4: Making Meetings Work
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Making Meeting Work: How to Get Great Results from Working On Your Business, Not Just In It
Table of Contents
When it comes to staff meetings, which of the following best describes your practice?
- “We don’t hold regular staff meetings because they’re not productive.”
- “We hold regular staff meetings, but no one really gets much out of them.”
- “We gave up on holding staff meetings altogether.”
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E-Book 5: The Comprehensive New Patient Experience
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The Comprehensive New Patient Experience: From "Thank You for Calling" to "When Can We Start?"
Table of Contents
Investing time in a comprehensive new patient experience can revolutionize a dental practice. When a new patient is “heard” every step of the way, and given the opportunity to share their thoughts, interest and concerns, the results are amazing. (more...)
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E-Book 6: Foolproof Appointment Scheduling
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Foolproof Appointment Scheduling: 10 Things Every Staff Member Will Need to Schedule Successfully
Table of Contents
It may seem like just a piece of paper, or a single screen on your computer monitor, but few systems have the ability to impact a typical day in your practice more than ‘the schedule’. When the schedule works well, patients are happy, staff members are motivated and energized and profitability and productivity soar. (more...)
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E-Book 7: 'Perfect' Payment Arrangements
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"Perfect" Payment Arrangements: Profit-Driven and Patient-Pleasing Guidelines to Ensure a Successful Outcome
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Discussions with patients about money can be awkward and stressful at times. The good news is that it doesn't have to be that way! There are simple steps you can take and guidelines you can follow. Learn proven techniques to increase profitability and enhance patient relationships through a sound and well-thought out patient arrangement system. (more...)
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E-Book 8: The 1-2-3 of Remarkable Recare
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The 1-2-3 of Remarkable Recare: How to Keep Patients Active, Motivated and Invested in their Oral Health
Table of Contents
This book takes you step-by-step through the administrative and clinical aspects of providing 'remarkable' recare. In part one, administrative aspects of how to run a re-care hygiene system are covered, including how to keep patients active and invested in their oral health. (more...)
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