Training Resources | Dental Consultants | Virginia Moore & Debbie Castagna


Professional dental office training products for the progressive, success-oriented practice

The Doctor as CEOTHE DOCTOR AS CEO

A 3-volume boxed set with comprehensive resources for the the busy doctor or office manager who wants to implement a smoother and less stressful way of working.

Included in the three-volume set: Take Control of Your Overhead (in 7 Easy Steps); How to Assemble A Winning Team; The Solution Forms Kit (with customizable CD).

Order complete set: $269 

Please note: "Take Control of Your Overhead" is available in digital (e-book) format only. If ordered as part of this 3-volume set, this e-book will be emailed separately.
 

Take Control of Your Overhead (In 7 Easy Steps):

Who's in control - you or your overhead? Finally put a system in place that shows you how to use hard numbers to put a plan in place for greater success and profitability.

Proven, tested advice on establishing achievable production goals and controlling practice overhead, including:

  • forecasting and goal-setting
  • determining work days and doctor production goals
  • establishing hygiene production goals
Take the guesswork out of your numbers, and finally achieve the financial stability and predictability you desire.

Order downloadable e-book: $49.95

Please note: "Take Control of Your Overhead" is available in digital (e-book) format only. If purchased as part of the 3-volume The Doctor as CEO" set, this e-book will be emailed separately.

How to Assemble A Winning Team: The step-by-step resource guide for finding and keeping top office teams, a complete system for finding and keeping extraordinary employees, including:  
  • instructions on how to take the "hit and miss" out of recruiting, screening,
  • interviewing, hiring, and retaining staff
  • a library of essential tools, including basic job descriptions, telephone screening forms, applicant evaluation forms and sample interview questions.
Close the revolving door. Hire the right person, every time.

Order in print: $99
Order downloadable e-book: $49.95

The Solution Forms KitThe Solution Forms Kit: 29 Must-Have Forms, Checklists and Letters to Deal with the Most Common Practice Needs (Includes all forms on a customizable CD.)

Organizational aids allow staff to easily "fill in the blanks" to save time and keep communications professional and consistent. 
  • Telephone Communication Slip
  • Sample Collection Letters
  • New Patient Welcome Letter
  • Letters to Past Due Patients
  • Huddle Checklist
Stop re-inventing the paper wheel. Save your staff and yourself time by using these customizable forms, letters, checklists and guides instead.

Order in print: $99
Order downloadable e-book: $49.95
Order Resource CD (with customizable forms and letters sold separately): $47.00

 

THE ULTIMATE STAFF

The Ultimate Staff

A boxed set of 5 practice management resources that will save you time, help make staff members more productive and make everyone's work life easier and less stressful. Included in the 5-volume set are: Making Meetings Work; The Comprehensive New Patient Experience; Foolproof Appointment Scheduling; Perfect Payment Arrangements; The 1-2-3- of Remarkable Recare.

Order complete set: $445

Please note: "The 1-2-3 of Remarkable Recare" and "Perfect Payment Arrangements" are available in digital (e-book) format only. If ordered as part of this 5-volume set, these e-books will be emailed separately.

Making Meetings Work: How to Get Great Results from Working On Your Business, Not Just In It
  • start the day off right with strategy-oriented huddles
  • address different needs with different meetings – huddles, numbers, training, teamwork
  • enjoy total staff participation

Meetings not productive? Find out how to make them enjoyable and results-oriented.

Order in print: $99
Order downloadable e-book: $49.95

The Comprehensive New Patient Experience: From "Thank You For Calling" To "When Can We Start?"
  • Structure the flow of each new patient interaction for a successful outcome
  • Overcome patient objections and gain commitment to the value of treatment
  • Present treatment plans in a way that has more patients saying "yes!"

Learn how to make the new patient experience enjoyable and productive for everyone, doctor and staff included.

Order in print: $99
Order downloadable e-book: $49.95


Foolproof Appointment Scheduling: The 10 Things Every Staff Member Will Need to Schedule Successfully
  • Use a scheduling template to structure ‘ideal’ days
  • Fill openings easily and quickly
  • Fit it all in – how to schedule exams, emergencies and other unexpected events

Does your schedule ever feel out of control? Find out how to take charge, and give your staff the tools they need to schedule the ‘ideal’ day.

Order in print: $99
Order downloadable e-book: $49.95


‘Perfect’ Payment Arrangements: Profit-Driven and Patient-Pleasing Guidelines to Ensure a Successful Outcome Every Time.   
  • Develop credit guidelines that reflect your practice philosophy
  • Expand your negotiation skills for comfortable discussions with your patients
  • Strengthen patient relationships and make sure you are paid for your services.

Order downloadable e-book: $49.95

Available in digital (e-book) format only. If purchased as part of The Ultimate Staff 5-volume set, Perfect Payment Arrangements will be emailed separately.

The 1-2-3 of Remarkable Recare: How to Keep Patients Active, Motivated and Invested in Their Oral Health

  • Structure your recare department to easily support production goals
  • Use an 8-step checklist to help keep patients active and invested in their oral health
  • Get recare system ‘tools’, including a master periodontal record and recare postcard

Structure a win-win-win recare system: healthier and better educated patients, a motivated and appreciated hygiene staff, and a profit center for your practice.

Please note: Available in digital (e-book) format only. If purchased as part of The Ultimate Staff 5-volume set, The 1-2-3 of Remarkable Recare will be emailed separately.

Order downloadable e-book: $49.95