SuccessTrack is Stage 2 in a set of on-going training workshops and telephone coaching tailored to meet your needs and goals as specified by the findings in Stage 1: Practice Analysis. In Stage 2 you will begin to implement new systems and put organizational processes into place that will energize and re-vitalize both your staff and your practice. Stage 2 is about making it work!

Debbie and Virginia will ensure there is total team involvement in the on-site training workshops, and that there is commitment on your staff's part to make positive change. Their expertise and experience will have immediate impact not only on your bottom line, but on your enthusiasm and energy for your practice and your team. 

SUCCESSTRACK subjects include the following:
(Please note that although these issues address specific areas of responsibility, every staff member is involved in the discussion, and everyone has a vital role to play.)

• Morning huddles – do them well, make them work
• Holding effective staff meetings
• Attracting new patients – the only 2 things you really need to know
• Tried-and-true tips for building the best referrals
• Defined job responsibilities: what every manager needs to know
• Keys to effective productivity and profitability monitoring
• Scheduling for success: keep cancellations and no-shows under control
• Payment arrangements – know what really matters to your bottom line
• Excelling at the new patient experience
• Chart documentation - who's in charge?
• Recare: what your patients need from you

On-going, generally 12-24 months